Gaffney, South Carolina · Opened June 2024 · Local JAG series assembly · ASME U & UM certified
The United States plays a key role in Hexonic’s international operations. The company’s presence in the USA is the result of a consistently implemented growth strategy based not only on the sale and distribution of heat exchangers, but also on developing local capabilities, participating in major industry events, and expanding service and technical support.
The Beginnings of Hexonic’s Presence in the US Market
Entering the United States was a natural step in Hexonic’s expansion beyond Europe. Growing demand for energy-efficient solutions in heating, cooling, air conditioning, industry, and technical infrastructure created favorable conditions for gradually establishing the Hexonic brand in the American market.
The initial stage focused on understanding local requirements, building business relationships, and adapting the product offering to the needs of American customers. The US market is characterized by large-scale investments, demanding technical standards, and a strong emphasis on product availability, reliable delivery times, and local support. For this reason, Hexonic’s development in the United States was never limited to simply exporting equipment.
The next step was to establish structures that would enable closer cooperation with customers, distributors, engineering consultants, and installation contractors, followed by the development of local sales, technical, and assembly capabilities.
A Major Milestone: Opening the Assembly Facility in Gaffney
A major milestone in Hexonic’s development in the United States was the opening of an assembly facility in Gaffney, Cherokee County, South Carolina. Located at 178 Hyatt St, Gaffney, SC 29341, the facility began operations on June 1, 2024.
The site specializes in the local assembly of JAG series gasketed plate heat exchangers, one of Hexonic’s flagship next-generation product lines. Assembly at the site also includes hydrostatic testing, enabling equipment to be assembled and tested under Hexonic’s ASME U and UM certifications — a factor of particular importance to US industrial and energy-sector customers. Launching assembly operations in the United States marked an important stage in the company’s North American growth and confirmed its long-term commitment to the market.
The decision to establish local assembly operations reflected the growing US trend toward reshoring — bringing manufacturing and assembly processes closer to their target markets. Shortening supply chains and increasing business resilience to logistics disruptions were also important factors behind the investment.
For Hexonic, opening the Gaffney facility primarily meant:
- shorter order lead times for customers in the United States and Canada,
- greater availability of JAG series gasketed plate heat exchangers,
- faster and more efficient configuration of equipment for individual project requirements,
- greater logistics and operational flexibility, with reduced dependence on long international supply chains,
- the ability to assemble and test heat exchangers under Hexonic’s ASME U and UM certifications,
- further development of local technical resources and direct customer support.
The Gaffney facility has become an important link between Hexonic’s European engineering and manufacturing expertise and its local market knowledge, sales operations, and technical support in the United States — combining local assembly and testing with faster service, more efficient logistics, and solutions tailored to the specific requirements of American projects.
Local Expertise and Customer Support
An important part of Hexonic’s presence in the USA is its local team, which is responsible for sales development, customer service, and project support. Having people on the ground allows the company to respond to inquiries more quickly, gain a better understanding of the needs of individual regions and industries, and coordinate cooperation more efficiently between customers and Hexonic’s engineering and manufacturing teams.
A local presence also makes it easier to provide direct technical consultations, analyze project requirements, and select the right type and configuration of heat exchanger. This is particularly important for advanced installations in which the equipment must be precisely matched to operating parameters, fluid properties, pressure, temperature, and available installation space.
By combining local market knowledge with Hexonic’s engineering and manufacturing expertise, the company provides customers in the United States with comprehensive support at every stage of a project — from initial consultation and equipment selection through delivery and commissioning to ongoing service and support.
Heat Exchanger Solutions for the U.S. Market
Hexonic’s US product portfolio includes solutions for HVAC-R, power generation, industrial processes, district heating, refrigeration, data centers, food processing, and specialized industrial applications.
The company supplies a wide range of heat exchangers, including:
- brazed plate heat exchangers,
- gasketed plate heat exchangers,
- shell-and-tube heat exchangers,
- specialized heat exchangers,
- solutions engineered for specific processes and applications.
This broad portfolio enables Hexonic to support both standard heating and cooling systems and projects requiring a customized approach, with particular focus on solutions that deliver high heat-transfer efficiency while reducing equipment size, energy consumption, and refrigerant charge.
Sales growth in the United States is also supported through cooperation with local partners and distributors, improving product availability and giving customers access to representatives who understand local technical and commercial requirements. The Gaffney assembly facility further strengthens this operating model by enabling orders to be completed more efficiently and equipment to be adapted to the specific requirements of individual projects.
Building Industry Relationships
Participation in major trade shows and industry conferences is one of the key elements of building Hexonic’s brand recognition in the United States. The company presents its solutions at events attended by professionals from the HVAC-R, power generation, refrigeration, industrial, and data center infrastructure sectors, creating opportunities to engage directly with engineering consultants, contractors, equipment manufacturers, plant operators, and distributors.
One of the most important events is the AHR Expo, one of the largest HVAC-R trade shows in North America. Hexonic has participated in the show’s Las Vegas edition for several years running, using the event as an important opportunity to present its product portfolio, discuss new projects, and strengthen relationships with customers and business partners.
The company is also expanding its presence at events dedicated to the data center market. In this rapidly growing sector, energy-efficient cooling systems, coolant distribution units, and heat exchangers capable of handling high thermal loads with small temperature differences are becoming increasingly important. Industry events allow Hexonic not only to showcase its products, but also to follow market trends, emerging technologies, regulatory developments, and changing customer expectations.
Service and Technical Support
Hexonic’s growth in the United States also includes the development of service and after-sales support. Selecting the right heat exchanger is only the first step in ensuring reliable, long-term operation — proper installation, commissioning, operating-parameter monitoring, and periodic maintenance are equally important.
Hexonic provides technical consultations, troubleshooting support, and assistance with spare parts, gaskets, and plates.
For gasketed plate heat exchangers, regular leak checks, maintaining the correct plate-pack dimension, and monitoring gasket condition are particularly important. Properly planned servicing reduces the risk of failure, loss of performance, and unplanned system downtime. Local support shortens response times and improves communication between equipment users, service technicians, and the manufacturer’s engineering team, while also making it easier to plan spare-parts deliveries and coordinate service activities.
Continued Investment in the U.S. Market
Hexonic’s presence in the United States is a long-term commitment. The company continues to develop its local structures, sales network, partner relationships, assembly capabilities, and technical support.
The objective is not only to improve the availability of heat exchangers, but above all to build lasting customer relationships and provide support throughout the entire equipment lifecycle — from selection and engineering through assembly, delivery, and commissioning to service and system upgrades.
The opening of the Gaffney assembly facility was one of the most important stages of this strategy. A local presence allows Hexonic to operate closer to its customers, shorten lead times, and respond more effectively to the requirements of the North American market.
Growth in the United States represents another stage in Hexonic’s international expansion and reinforces the company’s ambition to be a global supplier of modern, efficient, and reliable heat-transfer solutions.